Returns & Exchanges
At Souper Cubes, we want you to love your meal prep journey, which is why we offer a 30-day return window for unused products in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack your unused Souper Cubes in the original box, ensuring all components and inserts are included.
Ship It Back
Affix your shipping label and drop the package off at any authorized carrier location of your choice.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing